Assistant Loft Program Manager

Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness – and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief and non-recurring.

Reporting to the Loft Program Manager and Director of Campus Services, the Assistant Loft Program Manager provides direct supervision and operational leadership to program staff, ensuring the effective delivery of services that support participant stability and successful transitions to permanent housing. The Loft is a low-barrier, 57-bed emergency shelter for individuals over the age of 18. Shelters can vary from a dorm setting to individual pallet shelters. All Program Managers and Assistant Managers at Housing Matters work in collaboration with each other as part of the Housing Matters Leadership Team.

Hours and Benefits:

Assistant Loft Program Manager is a full-time, exempt position, eligible for medical, dental, vision, 403b, and our generous PTO plan.

Benefits Summary:

6 Medical plans - 100% employee coverage on select plans
Dental - 100% employee coverage
Vision - 100% employee coverage
Life insurance (UNUM) - 100% employee coverage
Chiropractic and Acupuncture (for those who elect medical insurance) - 100% employee coverage
403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period
Employee Assistance Program (EAP) and Travel Assistance
PTO, 1 paid floating holiday, 9 paid holidays

Regular hours: Evening flexibility required. Schedule must include at least one weekend day.

Starting Wages (Offer is Dependent on Experience):

$67,891.20 $69,929.60 $72,030.40 $74,193.60 $76,419.20 $78,707.20

Preferred Experience and Education Requirements:

Any combination of training and experience which would provide the required knowledge and abilities is qualifying. Typical ways to obtain this knowledge would be:

1 - 2 years experience as a frontline social service provider as Case Manager I or II, for individuals or families experiencing homelessness is preferred.
A combination of either a Bachelor’s degree; related advanced degree, professional certification or related experience.
Knowledge of partner agencies, services, and resources in Santa Cruz County.
Experience in Housing Navigation and Housing Stabilization is preferred
Some experience in program development, program evaluation, and impact measuring preferred.
Bilingual English and Spanish speaking preferred.
Desirable qualifications are; attention to detail, effective communication, flexibility, and good problem-solving skills.
The Assistant Loft Program Manager works a flexible schedule and must work effectively with a diverse population.

Special Requirements:

Possession of a valid California Class C Driver's License

Thorough knowledge of:

Social casework objectives, principles, methods and caseload management and organization.
Social and economic factors which influence individuals and/or households experiencing homelessness.
Principles of human behavior and development and psychological defense mechanisms.
Administering programs to fidelity.
Principles and techniques of team dynamics in the helping profession.
Housing First
Housing Matters specific programs and policies.

Typical Job Duties:

Assistant to the Manager in overseeing the housing status, assessment, arrival and departure of up to 57 single adults staying at the Loft.
Facilitate guests/participants use of the services of other programs, agencies, and organizations.
Assist participants and/or guests in obtaining any and all public benefits for which they are eligible.
Direct and participate in the eligibility process through screening and selection of guests/participants.
Contribute to and/or participate in the planning and providing of educational / informational groups for guests/participants.
Interact with any volunteers by providing leadership, support, and positive role modeling.
Partner with the Manager, Direct Services and Facilities Team to implement campus policies and procedures.

ESSENTIAL FUNCTIONS:

Supports the Loft Program Manager in maintaining administrative and program operations that provide quality care and outcomes for participants.
Contributes to the planning and implementation of program goals, objectives, personnel, resources and equipment. Assists in implementing the approved program plan objectives, timetables, expected outcomes and measures for assigned areas of responsibility.
Under the guidance of the Loft Program Manager, takes a leading role in providing oversight of staff and supporting case managers, housing navigators and other facility staff involved in the delivery of services through the program.
Provides functional casework consultation and workflow guidance to Loft staff. Supports staff on developing and implementing housing plans with participants.
Supports staff schedules to ensure that staffing levels are available to facilitate care in a timely manner.
Helps to implement procedures to ensure efficient operations of the program; continually identifies opportunities to improve program's efficiency; coordinates care delivery, workflow; oversees scheduling, admissions, exits and behavioral processes for the person(s) receiving services according to Housing Matters procedure.
Partners with the Loft Program Manager in ensuring all program policies, procedures and expectations are upheld including during participant intake and exits.
Responsible for directly supporting participants as necessary.
Manages internal quality assurance audits of participant records ensuring data integrity and documentation compliance.
Directs and coordinates the implementation of campus policies and procedures and emergency and de-escalation procedures, serving as a secondary point of operational accountability.
Assists in the investigations and participant grievance processes involving Loft participants.
Serves as liaison and provides consultation with other staff on related issues, regulations, and standards pertaining to the Loft.
Assists in the development and implementation of operating policies and procedures for the program or organization; ensures that procedures and workflows are consistent with organizational objectives, Housing First standards of care; grant requirements and ensures that operations conform to established environmental, safety, and infection control requirements.
Transports program participants in Housing Matters vehicles to meetings and appointments in accordance with program requirements (On occasion).
Demonstrates a positive, empathetic and professional attitude towards participants and staff always. When participants' needs are not met, acknowledge and work to resolve complaints. Recognize that participant and staff safety is a top priority.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

All qualified applicants will receive consideration for employment at Housing Matters without regard to race, color, creed, religion, national origin, ancestry, physical or mental disability, medical condition (including cancer-related and genetic characteristics), marital status, sexual orientation, age (over 18), veteran status, gender, pregnancy, or any other non-merit factor unrelated to job duties. Such action shall include, but not be limited to, the following: recruitment; advertising, layoff or termination, rates of pay or other forms of compensation, selection for training (including apprenticeship), employment, upgrading, demotion, or transfer.

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